frequently asked questions
How do I know which products are right for me?
There is a thorough description of ingredients, properties, usage, and directions on each product page. You can also find customer testimonials by clicking the “read PRAISE for this product” button.
ATM Organics will offer a refund on unopened items returned to us within 28 days of receipt provided they are in their original re-salable condition. We will issue a refund (excluding delivery fees) within 14 working days of receipt.
Package items securely in the same or similar packaging in which you received them. The item is your responsibility until it reaches us. We recommend you return your package by Recorded Delivery or using a delivery service that insures you for the value of the goods as ATM Organics is not liable for lost returned parcels. We are not liable for the cost of returning any goods. The address for returns is:
ATM Organics Ltd
The Old Smithy
Powys LD3 8BL
All returned goods will be examined upon receipt. For reasons of hygiene we are unable to offer refunds or replacements on any opened or used goods unless they are faulty. We will process your return as quickly as possible and will notify you by email once your refund has been processed. Your refund will be made by the original payment method.
WITHOUT EXCEPTION WE WILL NOT ACCEPT RETURNS ON OPENED OR USED ITEMS.
Damaged or wrong items
We recommend that you inspect your order on delivery. If an item is damaged or sent in error please contact our customer service team as soon as possible. Damages, defects, missing items or any errors not reported within 7 working days of receipt will not be accepted for return. We will make arrangements for a replacement to be delivered to you free of charge. You will be asked to return the damaged or wrong item in its original packaging if possible.
Free UK postage & package on all orders over £14.(Below £14 postage is £2.)
For any item or order above the value of £60, postage and package is free for Southern Ireland.
Products are only supplied within the UK and Southern Ireland.
How do you decide which ingredients to use?
All ingredients must meet John’s strict guidelines :
All products must be made with 70-100% organic content
No sodium lauryl sulfate, parabens, DEAs, MEAs, or TEAs
No GMOs (Genetically Modified Organism)
No animal testing
No artificial colours, fragrances or fillers
All plant extracts and essential oils must be certified organic whenever possible
All essential oils used must be steam-distilled and not extracted with propylene glycol – which kills the effect of the oils
All plant oils must be cold pressed, not heat distilled – which kills the therapeutic properties of plant oils
All ingredients must be proven to be beneficial to the hair or skin
All ingredients must be harvested in an environmentally-friendly manner (wild-crafted)
All ingredients must be bio-degradable as possible
Fair-Trade ingredients must be used when possible
Who certifies your ingredients?
John Masters Organics follows the USDA certified-organic food standards. These standards are the strictest in the world. The agencies we work with directly to help certify our ingredients and products according to USDA standards are as follows:
Are your products certified organic?
At the moment the USDA organic seal is only approved for products that meet their acceptable edible food standards. New progress is being made everyday to help create a standard for the cosmetic industry. It is very important to John Masters Organics to have the seal on all of the products as soon as it is available.
Are your products tested on animals?
As John’s favorite pooch Maya knows, he believes in ethical treatment for all animals. Including humans. None of our ingredients or products are tested on any animals and John Masters Organics is endorsed by PETA.
Are your products Vegan?
The entire John Masters line is vegan except for the following products: Lavender & Avocado Intensive Conditioner (contains honey), Sweet Orange & Silk Protein Styling Gel (silk proteins), Hair Pomade (beeswax), Honey & Hibiscus Hair Reconstructor (honey), Honey & Hibiscus Hair Reconstructing Shampoo (honey), and Lip Calm (beeswax).
Do your products contain Parabens or Sodium Lauryl Sulfate (SLS)?
No. John Masters Organics products are entirely free of all parabens and sodium lauryl sulfate.
Do your products contain preservatives?
All products that contain water and are not pure distillates need preservatives to ensure they remain safe and free of bacteria. We use the safest, most natural preservatives available and we are constantly updating our products as the newest preservatives become available. You can find the ingredients under each product on the website.
Do any celebrities use your products?
John Masters Organics is the premiere luxury organic hair and skincare line, and is a favorite of many celebrities. You can read about some of our well-known users as well as hear from some of our regular customers on our testimonials page.